Terms and Conditions

1. Acceptance

MG Technologies is the registered sole-proprietor brand owned and operated by Michael Joseph Guoynes. MG Technologies operates Andy (“the Service”) as its consumer-facing appointment scheduling and customer-care messaging service. By creating an account, clicking a sign-up button, or otherwise accessing or using Andy, you agree to these Terms and Conditions. If you do not agree, do not use the Service.

2. The service

Andy is a customer-request and scheduling service. It lets customers send service details and request an estimate visit through the web or consented SMS. The service provider reviews each request before an appointment is confirmed. Andy may use AI-assisted SMS replies, but it does not quote work, automatically confirm an appointment, or automatically change a customer’s route. You are responsible for the information you provide, maintaining the security of your account, and using the Service in compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

You remain solely responsible for your services, pricing, estimates, appointments, communications with your customers, and compliance obligations. Andy is a software tool; it does not supervise, perform, or guarantee any service-provider work.

3. SMS and text messaging terms

Customer messages. A customer may submit an estimate request through the Andy booking form directly or inside the embedded request widget without agreeing to SMS. If the customer separately selects the optional, unchecked SMS checkbox, they agree to receive recurring automated and AI-assisted messages related to requesting, reviewing, and managing their service appointment. Message frequency varies based on the conversation with Andy. Most service-request conversations produce 2–10 messages; additional messages are sent only when the customer continues the conversation, requests a change, or receives an appointment status update.

Message and data rates may apply. Check your mobile plan for details.

MG Technologies controls the messaging program, sender, automated templates, AI-assisted replies, and opt-out handling. A participating service provider may be named on the opt-in website only as the provider for the appointment and does not operate the SMS program or send arbitrary messages through it.

A customer may decline SMS and still submit the request, access service, and purchase goods or services.

Opt-out and help

• Reply STOP to any Andy text message to unsubscribe from that conversation immediately.
• Reply HELP for information about the messages you are receiving or for customer support.
• You may also manage your messaging preferences through the Andy dashboard where that option is available.

Supported carriers

Andy SMS messages are delivered through Twilio and are available on major US carriers. Delivery is subject to carrier network availability. Carriers are not liable for delayed or undelivered messages.

4. Account terms

You must provide accurate and complete information when creating your account. You are responsible for all activity under your account. Andy reserves the right to suspend or terminate accounts that violate these Terms or applicable law.

5. Payments

If you purchase a paid plan, you agree to provide accurate payment information and authorize the applicable charges. Fees, billing terms, and any trial terms presented at checkout form part of these Terms. All fees are non-refundable except as required by law.

6. Acceptable use

You agree not to use the Service for spam, fraud, harassment, or any illegal purpose. You may not use the Service to send unsolicited marketing messages. Andy may monitor message content for compliance and quality purposes.

7. Limitation of liability

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind. MG Technologies and its operators are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including missed appointments, lost revenue, data loss, or delayed or undelivered messages.

To the maximum extent permitted by law, our total liability for any claim related to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or $100 if you paid nothing. Nothing in these Terms excludes liability that cannot legally be limited or excluded.

8. Changes

We may update the Service or these Terms from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Service after an update constitutes acceptance of the updated Terms.

9. Contact

Questions about these Terms? Email support@heyandy.com.